Services
Keep property maintenance documented from request to completion
Maintenance is where many management relationships are won or lost. Proper Manager gives your team a clear record of every request, who is dealing with it and what was agreed, so that owners and tenants are kept informed.
Requests
A maintenance request can come from a tenant through the portal, from an owner, from an inspection or from your own staff. Whichever route it takes, it is logged against the property with a description, photographs and a priority.
Having every request in one list means your team can see what is open, what is urgent and what has been waiting too long.
- Requests raised by tenants, owners or staff
- Priority and status recorded on every request
- Photographs and descriptions attached
- Request history retained against the property
Contractors and quotations
Your company keeps its own list of contractors and their trades. When a request needs work, your team can assign the right contractor and record the quotation received.
Where the owner needs to approve the cost, the quotation and the decision can be recorded in the same place, which makes later questions easier to answer.
- Contractor records with trade and contact details
- Quotations attached to the request
- Owner approvals recorded where required
- Approval limits agreed with each owner noted
Completion and evidence
When the work is finished, your team can record what was done, add photographs and close the request. Invoices can be attached so that the cost links back to the job and the property.
The closed request becomes part of the property's service history, which is useful for owners, for future tenants and for any later dispute.
- Completion notes and photographs
- Invoices attached to the job
- Closed requests retained as service history
Inspections
Routine, move in and move out inspections are more useful when the findings are recorded consistently. Proper Manager lets your team record inspection notes and photographs against the property and turn any issue found into a maintenance request.
Owners can be given access to inspection reports through the portal where your company chooses to share them.
- Inspection records with notes and photographs
- Issues from inspections raised as requests
- Reports available to owners through the portal
Assets and servicing
Boilers, air conditioning units, appliances and lifts need servicing at sensible intervals. Proper Manager lets your company record these assets against the property, with service dates and supporting documents.
Knowing the age and history of an asset helps your team advise owners on repair or replacement with the facts to hand.
- Asset records with installation and service dates
- Warranty and manual documents attached
- Reminders for planned servicing
Where to go next
Proper Manager is installed for each property management company individually. If this area is relevant to your portfolio, we can talk through how it would be set up.