Services
Long term rental management in one organised workflow
Proper Manager gives your team a single place to follow a residential tenancy from first enquiry to renewal or move out, so nothing depends on a spreadsheet, an inbox or one person's memory.
Before the tenancy begins
Every tenancy starts with a property, an owner and a set of terms. Proper Manager keeps these linked from the beginning, so the person preparing a lease can see the owner's instructions, the rent agreed and any conditions that apply.
Enquiries from your website can be recorded against the property they relate to. Your staff can follow up, note the outcome of viewings and keep applicant details in the same system rather than in separate message threads.
- Property records with owner, unit details and photographs
- Enquiry and viewing notes held against the property
- Applicant and tenant details stored once and reused
- Lease terms, rent, deposit and key dates recorded in one place
- Documents such as agreements and inventories attached to the tenancy
During the tenancy
Once a tenant has moved in, the work becomes routine and repetitive. Rent falls due, payments need matching, tenants report faults and owners ask for updates. Proper Manager gives each of these a clear record.
Tenants can see their own tenancy information through a secure portal, and your staff can see what has been paid, what is outstanding and what has been said to whom.
- Rent schedules with payment status visible to staff
- Deposit records and related documents
- Maintenance requests linked to the property and tenancy
- Inspection records with notes and photographs
- Messages and notes kept with the tenancy history
Renewals and move out
Lease end dates are easy to miss when they are spread across files and calendars. Proper Manager records key dates against each lease so your team can prepare renewals, discuss rent reviews with owners and plan the next steps in good time.
When a tenancy ends, the same record supports the move out process: final inspection, condition notes, deposit decisions and documents. The history stays attached to the property for whoever manages it next.
- Lease end and review dates recorded against each tenancy
- Renewal and notice information kept with the lease
- Move out inspection notes and photographs
- A complete tenancy history retained on the property record
Where to go next
Proper Manager is installed for each property management company individually. If this area is relevant to your portfolio, we can talk through how it would be set up.